Delivering with us

 Here you'll find everything you need to start delivering as a Lieferando independent courier. From getting started, getting paid and how to make the most of your time so you can earn on your terms. 

Thermal bags
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18 March 2025 Delivering with us

Last updated 26 March 2025

Thermal bags

Ordering your free equipmentKeep orders nice and fresh. Here’s what you need to know.Don’t have equipment yet? Claim your free equipment:You can order your Lieferando courier kit (jackets, backpacks and helmets) once you have started your courier sign up. We’ll send you your login details to our courier shop. Watch out for an email invitation to log in and select what items you need. We’ll send your selected kit to your home address you provide.There's no obligation to use Lieferando branded equipment. Feel free to use your own equipment, however, you must ensure that it meets our minimum safety requirements.Already...
Why have my delivery runs disappeared?
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18 March 2025 Delivering with us

Last updated 26 March 2025

Why have my delivery runs disappeared?

If you happen to check in late or miss a check-in for your run, don’t fret. After 30 minutes, our super-smart system will swoop in and give your schedule a friendly update. Just so you know, any scheduled runs coming up within 24 hours 🕙 of the missed one will be gently taken off your plate. You will still be able to pick up open runs. Our Courier Support team 🆘 is always on top of things. Whenever a document expires, they get a notification. This process ensures that you maintain access to the network. Unfortunately, runs that are removed cannot...
Multi-collect orders
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18 March 2025 Delivering with us

Last updated 18 March 2025

Multi-collect orders

We’ve got something awesome for you – Multi-Collect orders. These sweet deals give you extra chances by matching you with multiple orders in the same area. Talk about efficiency, right?🚗 When you’re on the move, a Multi-Collect offer may pop up. They’re like a puzzle of orders that fit perfectly together. You’ll snag these orders from one partner and zoom over to two different customers or it could be two orders from two restaurants, located nearby. While collecting orders, you should let the restaurant know that you will be collecting multiple orders at once in order to avoid unnecessary delays....
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Emergency and safety
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18 March 2025 Delivering with us

Last updated 26 March 2025

Emergency and safety

Your safety is always our top priority.  If you ever find yourself in a tough spot, we’re here to support you every step of the way. 🆘 How can I get help when online?Need a helping hand while you’re out and about with live orders? We’ve got just the thing for you. Open your trusty Courier App and dive into the chat function. Our team is right there, day and night, ready to assist you with any live order queries.When you’re taking a break from the hustle, whether it’s to grab a snack or catch some 😴, and you’ve got any...
App issues
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18 March 2025 Delivering with us

Last updated 19 March 2025

App issues

If you’re facing any hiccups with our app, don’t worry. Here are some helpful steps you can try out:🔒 First things first, give logging out and then logging back into the app a shot.🔌 Sometimes even your device needs a breather. Restart it and give it another go.📥 Deleting and redownloading the app can sometimes work wonders! Give it a whirl.📲 Make sure your app is the latest and greatest version.📶 Network acting up? You might want to reset those settings and try again.If you’re still facing issues, give your operating system a little love too. Our Courier App has...
Changing my delivery zone
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18 March 2025 Delivering with us

Last updated 26 March 2025

Changing my delivery zone

When you join the Lieferando Network, you choose your delivery playground by picking preferred zones. These zones are like busy pockets in a town or city, full of restaurants, shops and customers, ready to keep you moving.To get offers, start your run in your chosen zone. Your zone location is available to see in the Courier App.📍 Adding and Removing Zones:You can update your zones, but only if we need more couriers in the zone you wish to change to. Head to the Availability tab on the Scheduling screen. Tap Settings and Update Delivery Zones. Add or remove by tapping...
Ready, set, go! Starting your delivery run
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18 March 2025 Delivering with us

Last updated 26 March 2025

Ready, set, go! Starting your delivery run

💬 Accept or Decline:You’re the boss. Accept or decline, it’s up to you. 🏪 Picking up from partnersAfter accepting, read any notes and review the address. When you arrive, update your status. This helps the partner and customer track their order.👜 Thermal Bags & Pickup:Bring your bags and let the partner know you’re there to collect. Confirm the order number before collecting. Pop the order in your bag to keep it safe. Long-press to confirm pickup.🚗 Delivering to the customer Before hitting the road, peek at customer notes. You can use the directions shortcut to get the map directions and start navigation...
Age restricted items
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18 March 2025 Delivering with us

Last updated 18 March 2025

Age restricted items

You may be offered the chance to deliver age-restricted items, such as alcohol. When delivering these items, you must always verify the customers’ age. 🤔 Is the customer of age? It’s against the law to hand over age-restricted items to anyone underage. Check the customer’s photo ID before you make the handoff. You will also need to enter the customer’s date of birth into the app. You’ll have two attempts to enter it correctly. If you’re unsuccessful on the second try, you’ll need to contact Support to process a return of the age-restricted items. Ensure the ID presented matches the customer who placed...
Tax
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18 March 2025 Delivering with us

Last updated 26 March 2025

Tax

As an independent contractor, you’re responsible for reporting all income taxes. Earnings received from your courier account are all gross payments and do not include any deductions for taxes or otherwise, unless otherwise stipulated by law. In 2025, your maximum total tax‐free earnings from all income sources is 13,308 Euro. (Please note, this limit is subject to annual changes and must be updated each year.) We advise you to consult a tax advisor if your earnings exceed this amount, and to file your annual tax return. For further details, please refer to the Federal Ministry of Finance (BMF).You can view your...
Getting help
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18 March 2025 Delivering with us

Last updated 26 March 2025

Getting help

For assistance with a live order while on a run, use the chat function in the Courier-App.For anything else, take a look at our help centre or contact us through our new courier support form here. Our team are here to help and support you.
Offer basics
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18 March 2025 Delivering with us

Last updated 26 March 2025

Offer basics

Here’s a quick rundown on how offer matching works.🌐 Matching Offers:Offers are matched based on the estimated delivery time, distance, and your acceptance rate. Stay in your zone, keep a high acceptance rate, and hang in hotspot areas for speedy matches.👍 Accepting Offers:When you’re on the road, offers pop up. You’ll see details like partner, customer, payment, distance, and your acceptance rate. Long press ‘Accept’ in a minute or it goes to someone else.📲 Stay Active:Keep the app open to seize opportunities. Keep it awake by toggling ‘Keep Screen Awake’ in Profile > Options > App Settings > Accessibility.🙅‍♂️ Declining...
Scheduling basics
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18 March 2025 Delivering with us

Last updated 18 March 2025

Scheduling basics

📅 Do I need to submit my availability to deliver?We recommend you do as we operate a closed network. You need to submit your availability in the courier app every Wednesday by midnight each week. If you don’t, you may not be able to deliver. ✅ Do I need to confirm delivery runs? Yes, it’s best to confirm both scheduled and open runs within 48 hours of the start time. To confirm, go to the ‘My Delivery runs’ tab and follow the simple prompts.👍 When do I know if my schedule is confirmed? We publish schedules every Thursday. Setting your availability doesn’t guarantee...
Revoked account
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18 March 2025 Delivering with us

Last updated 18 March 2025

Revoked account

Your account might face a temporary hold or be restricted for various reasons. If this has happened to you, we will have informed you directly.Some of the reasons you may have been restricted include:🚫 Fraud🚫 Duplicate Accounts🚫 Unnecessary delays🚫 Item Theft/Undelivered Orders🚫 API Manipulation/Spoofing🚫 VAT Fraud🚫 Shift Grabbers/Run Abuse🚫 Serious IncidentsProcess SummaryWe want a smooth experience for everyone. Account reconsideration happens through a review process. We’ll send you a detailed email with the revocation reason and time frame. Your chance to explain. Fill the form, share supporting evidence, and let’s sort it out together. Be patient; we’ll make the right...
Updating bank information
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18 March 2025 Delivering with us

Last updated 26 March 2025

Updating bank information

To keep the funds flowing smoothly, update your banking details in the Courier Portal ahead of the scheduled pay period.Here’s How:Sign in to the Courier Portal.Navigate to Banking Info from the top-right menu.Pick the fields you want to update.Click “Submit Banking Info” to seal the deal.🙅‍♂️ Remember: Your sensitive info stays safe – we can’t update your banking for you.
Courier pay basics
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09 January 2025 Delivering with us

Last updated 18 March 2025

Courier pay basics

Understanding when you will get access to your money when delivering can be really helpful in getting the most out of your time with us. We’re here to walk you through how your earnings are calculated, when you can get your hands on them, and the useful information waiting for you on your statements.📙 Let’s start with the basics For each order, we provide you with Transit Pay, a payment determined by various factors like estimated distance and delivery time. And guess what? Depending on the busyness of your location, we might also throw in promotions and incentives, giving you extra...
Signing up to deliver as a Lieferando Courier
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08 January 2025 Delivering with us

Last updated 26 March 2025

Signing up to deliver as a Lieferando Courier

When delivering for Lieferando, you’re the boss of your delivery journey. Make money on your terms, whenever suits you best.Who can join+18 years old, have a reliable ride What do I need✅ An (electric) bicycle.✅ Proof of eligibility to work (for non-EU citizens only).✅ Smartphone with data plan.✅ Banking details.✅ A passport or photo ID.✅ Valid E-Card.✅ Top-Notch thermal bags and protective equipment (eg. high visibility jacket, helmet,...*) that helps you stay safe on the road. *Happy to help you out if you are missing any of the key elements for personal safety.✅ The name on your documents must match...

Frequently Asked Questions

You can contact us on [email protected].

Delivering with Lieferando means you’ll make money for each delivery. The courier app will send you delivery ‘offers,’ which you can decide to accept or reject.

You can order your Lieferando courier kit (jackets, backpacks and helmets) once you have started your courier sign up. We’ll send you your login details to our courier shop. There's no obligation to use Lieferando branded equipment. Feel free to use your own equipment, however, you must ensure that it meets our minimum safety requirements.

You can submit your availability every week in order to get scheduled runs. This is to help make sure we can keep you busy with a good amount of orders. We also offer “open runs”, where you can start delivering straight away.

Please only apply in the zone you wish to deliver in. If your preferred zone is closed, we’re not able to transfer your account.

As a welcome to the Lieferando network we'll add extra €2 to EVERY order that you successfully deliver up until 30.06. Join as an independent courier and boost your earnings. For every successful order delivered from 16.04.25 up to 30.06.25 €2 will be automatically added as an extra incentive.

  • To be aged +18.
  • An Apple or Android smartphone with data.
  • An e-bike or bike. An Austrian ID or passport and valid e-card.
  • A proof of work eligibility (if non-EEA citizen)

Yes you can! If you deliver for Lieferando, you are your own boss. You can deliver for other companies, accept or decline orders and set your own hours. The flexibility is yours.