Health and Safety

Your health and safety is the upmost importance to us. This is the go to place to find out all information on how to deliver on the Lieferando network safely. From bike safety, to protective equipment and what to do in an emergency you'll find everything you need here. 

Adverse Weather Riding
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18 March 2025 Health and Safety

Last updated 26 March 2025

Adverse Weather Riding

Riding in wet or icy conditions requires a shift in mindset and preparation. First, visibility is crucial. Ensure you:Use front and rear lights, even in daylight.Wear bright, reflective clothing.Then, adjust your riding style. This means:Slowing down, especially when cornering.Braking earlier and more gently, avoiding sudden movements.Being extra aware of slippery surfaces like painted lines and manhole covers.Consider slightly lowering tire pressure for increased traction. Brake evenly, avoid sudden front-brake use, and stay alert for potholes and puddles. Regular bike maintenance, especially cleaning and lubrication, is essential.When ice is a factor, assess the conditions carefully. Consider these points:Use wider or studded...
10 Top Tips for Food Safety
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18 March 2025 Health and Safety

Last updated 26 March 2025

10 Top Tips for Food Safety

With ongoing public health concerns, Austrian food couriers can ensure the delivery of safe and hygienic meals to their customers by following these 10 top tips:DO use thermal bags. These are essential for keeping the temperature of food during transit. Restaurant partners expect couriers to use thermal bags for every delivery.DO clean and disinfect your thermal bag regularly. This will prevent contamination of food deliveries. Replace any damaged or ripped bags.DO wash your hands thoroughly and regularly, with hot soapy water, especially after using the toilet, eating, smoking, handling waste. Couriers may use partner facilities where permitted.DO wash prior to...
How to report an incident
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18 March 2025 Health and Safety

Last updated 26 March 2025

How to report an incident

Even though it’s not an everyday occurrence, it’s important to know how to report an incident when making deliveries on the Lieferando platform. We strongly encourage you to follow these steps should an incident occur and remember, our team is here to support you!Incidents can be rare but include:Work health and safety Behavioural Assault General Criminal BehaviourVerbal Altercations Sexual Harassment Sexual Assault What should I do if I encounter an incident?There are several steps to take if you encounter any of the above incident types:1. Contact 133 for police or 144 for the ambulance if:You are seriously injuredStill in dangerBelieve a crime has been committed2. When...
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Lithium-Ion Battery Safety
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18 March 2025 Health and Safety

Last updated 18 March 2025

Lithium-Ion Battery Safety

Some ebikes contain lithium-ion batteries, which are more light-weight, energy dense and long lasting than traditional batteries. However, lithium-ion batteries are more volatile and can be considered a fire risk if not taken care of properly.  As such, there are steps you should take to ensure your safety.Battery conditionMaking sure your battery is in good working condition is vital to ensuring your safety on the road and when charging your vehicle. There are some warning signs to look out for when evaluating your battery:If the battery has swelled or changed shape;If there are any leaks coming from the battery;If the...
Riding Under the Influence
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18 March 2025 Health and Safety

Last updated 18 March 2025

Riding Under the Influence

As a courier, you're a vital part of Austria's delivery network, navigating its streets daily. Your speed and efficiency are valued, but they must never compromise safety. Understanding the impact of impairing substances on your ability to cycle is crucial, not just for your well-being, but for the safety of everyone around you.AlcoholAustrian law is clear: cycling under the influence of alcohol is illegal, without exception. The same blood alcohol content limits that apply to car drivers apply to you. Performing courier duties under the influence risks severe penalties, including substantial fines and potential legal action. There's zero tolerance for...
Combatting Fatigue for Courier Cyclists
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18 March 2025 Health and Safety

Last updated 26 March 2025

Combatting Fatigue for Courier Cyclists

Before you set off on your delivery routes, take a moment to ensure you're alert, energized, and ready to navigate Austria's bike paths safely. Fatigue is a major contributor to accidents, and it's crucial to understand its impact. Studies have shown that prolonged periods without sleep can impair your reaction time and judgment, similar to the effects of alcohol. Cycling while tired is dangerous and significantly increases your risk of falls and collisions.What Causes Courier Fatigue?Three primary factors contribute to fatigue:Insufficient Quality Sleep: Prioritize adequate sleep to ensure you're mentally sharp and physically prepared for your shifts.Time of Day: Be...
Protecting Your Back During Deliveries
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18 March 2025 Health and Safety

Last updated 18 March 2025

Protecting Your Back During Deliveries

As a courier, you're often carrying thermal bags filled with deliveries. These bags, especially when loaded, can be heavy and pose a risk to your back if not handled correctly. Protecting your back is crucial for maintaining your health and ensuring you can continue your work comfortably. Here's a guide to proper lifting techniques.Before You Lift: A Moment of ReflectionTaking a few seconds to assess the situation before lifting can prevent injuries. Consider the weight of the bag and the path you'll take. Planning ahead will help you lift safely.Key Lifting Techniques:Keep it Close:Hold the thermal bag as close to...
Delivery hazards
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18 March 2025 Health and Safety

Last updated 18 March 2025

Delivery hazards

When you arrive at the customer’s delivery address, you may on occasion encounter various health and safety hazards. These can appear insignificant, however under some conditions may put you at risk.It’s always a good idea to perform a quick ‘Take 5’ when arriving at a customer’s address and to assess if there are any hazards that may impact your delivery. You can read more about the ‘Take 5’ method on our blog article Identifying risks and managing hazards when delivering. Be careful – Slip, trip and fall hazardsAlthough walking to the door of an address or up a pathway looks like...
Staying Safe: Hazard Awareness for Couriers
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18 March 2025 Health and Safety

Last updated 18 March 2025

Staying Safe: Hazard Awareness for Couriers

As a courier, your work environment extends beyond just the roads. By actively identifying hazards and adapting your behavior, you can ensure a safer work experience.Proactive Hazard Identification: Beyond the RoadIt's crucial to be aware of your surroundings, both on and off the bike. Before undertaking any new task or facing changed conditions, a quick hazard assessment is recommended. This includes considering factors beyond road conditions, such as building access, customer interactions, and personal safety.The "Take 5" Approach: A Comprehensive Safety CheckTo help you quickly assess potential hazards, we encourage the "Take 5" method. This involves asking yourself five key...
Road Safety Information
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18 March 2025 Health and Safety

Last updated 18 March 2025

Road Safety Information

To stay safe, all couriers must understand and obey road rules, ride respectfully alongside other motorists and ensure that their bike is maintained to a high standard at all times. With additional requirements such as helmets and reflectors, riders must always be prepared for their ride to ensure that they can safely share the road with motorists.Understanding right-of-way is key to safe cycling in Austria.There are some key rules to remember when it comes to who has the right of way when on the road. As a road user on a bicycle, understanding these rules is essential to avoiding road...
Road Position and Lane Selection
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18 March 2025 Health and Safety

Last updated 18 March 2025

Road Position and Lane Selection

Efficient and safe navigation is paramount for couriers. Understanding the intricacies of Austria's cycling infrastructure is crucial for optimizing delivery routes and minimizing risks.Categorization of Cycling Infrastructure:Radfahrstreifen (Cycle Lanes):These are demarcated sections of the roadway, delineated by solid or dashed lines, exclusively for bicycle traffic.Their purpose is to provide a segregated space, reducing conflict between cyclists and motorized vehicles.Riders should maintain a consistent trajectory within these lanes, adhering to the direction of traffic flow.Radwege (Cycle Paths):These are physically separated pathways, often located adjacent to roadways or within parks and green spaces.They offer a dedicated corridor for cyclists, minimizing interactions with...
Safe use of delivery equipment: Tips for riders
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18 March 2025 Health and Safety

Last updated 26 March 2025

Safe use of delivery equipment: Tips for riders

When heading out on the road for a delivery, it’s important you have all the right gear – and use it in the correct way!Getting your thermal bags ready Thermal bags are how we ensure that our restaurant partners’ food stays hot and tasty during the delivery process. As such, they are a vital tool of the trade that all restaurant partners expect you to use. It’s important that you position the bag correctly on your ebike or bicycle. If you do not, this will affect the load distribution on your bike which may affect your ability to manoeuvre and brake safely....
Protect yourself while you ride
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18 March 2025 Health and Safety

Last updated 18 March 2025

Protect yourself while you ride

Couriers are exposed to a number of risks on the road. To help keep you safe and minimise these potential risks, we’ve compiled a list of the appropriate Personal Protective Equipment (PPE) that we recommend be used on each delivery run below.Recommended e-bike PPE HelmetShould meet European standard EN 1078Helmets should be fastenedThe helmet should be a comfortable fit, with minimal movement when fastenedYou should replace your helmet every 3-5 years, or after an impactHigh vis Outer-WearShould meet ÖNORM EN ISO 20471Is to be worn over your other clothes and should be able to be fastened at the front.Eye protectionSafety-style sunglasses...
Pre-start safety checks
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18 March 2025 Health and Safety

Last updated 18 March 2025

Pre-start safety checks

Before starting deliveries, couriers must check their bikes or e-bikes to ensure they are safe and working correctly. This helps prevent problems during your shift.Checks for all bikes and e-bikes:Tyres:Look for cuts, bumps, or anything stuck in the tyres.Check that the tyres are firm.Brakes:Test that the brakes stop the bike quickly.Check that the brake pads are not worn out.Chain and Gears:Check the chain for rust, looseness, or damage.Make sure the chain is oiled.Test that the gears change smoothly.Lights and Reflectors:Check that the front and back lights work.Check that the reflectors are clean.Frame and Parts:Look for any damage to the frame.Make...
Bicycle and E-Bike/Pedelec Compliance
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18 March 2025 Health and Safety

Last updated 26 March 2025

Bicycle and E-Bike/Pedelec Compliance

Austria enforces specific regulations for both standard bicycles and e-bikes to ensure road safety. Here's a breakdown of the requirements:Standard Bicycle Compliance:Braking System:Bicycles must be equipped with two independent and effective braking systems capable of promptly stopping the bicycle.Lighting and Reflectors:When riding at night or in conditions of poor visibility, bicycles must have:A white or yellow front light (steady or flashing).A red rear light (steady or flashing).A red rear reflector.Reflectors on the pedals, or on the wheel spokes.Audible Warning Device:Bicycles must be equipped with a working bell or other audible warning device.General Condition:The bicycle must be in a safe and...

Frequently Asked Questions

You can contact us on [email protected].

Delivering with Lieferando means you’ll make money for each delivery. The courier app will send you delivery ‘offers,’ which you can decide to accept or reject.

You can order your Lieferando courier kit (jackets, backpacks and helmets) once you have started your courier sign up. We’ll send you your login details to our courier shop. There's no obligation to use Lieferando branded equipment. Feel free to use your own equipment, however, you must ensure that it meets our minimum safety requirements.

You can submit your availability every week in order to get scheduled runs. This is to help make sure we can keep you busy with a good amount of orders. We also offer “open runs”, where you can start delivering straight away.

Please only apply in the zone you wish to deliver in. If your preferred zone is closed, we’re not able to transfer your account.

As a welcome to the Lieferando network we'll add extra €2 to EVERY order that you successfully deliver up until 30.06. Join as an independent courier and boost your earnings. For every successful order delivered from 16.04.25 up to 30.06.25 €2 will be automatically added as an extra incentive.

  • To be aged +18.
  • An Apple or Android smartphone with data.
  • An e-bike or bike. An Austrian ID or passport and valid e-card.
  • A proof of work eligibility (if non-EEA citizen)

Yes you can! If you deliver for Lieferando, you are your own boss. You can deliver for other companies, accept or decline orders and set your own hours. The flexibility is yours.