How do I leave a review?

Restaurants
The only way to leave a review is to first place an order via Lieferando.at. After you've ordered from a restaurant, you can rate and/or review their food and delivery service on our platform. The easiest way to do that is to check your email after you've received your order. We'll send you a message with a link to review that order. Alternatively, if you have a Lieferando.at account, you can rate and/or review a restaurant you have ordered from in the "Orders" section of your account on our website. Where given the option, you may choose to place the review/rating anonymously if desired. You cannot submit a rating or a review for a restaurant on our platform unless you have ordered from that restaurant via Lieferando.at. You are only able to submit a rating or a review within the two week period following your order. This process gives us confidence that all reviews and ratings are from customers who have ordered via Lieferando.at.

Leaving a review helps other people find great places to order meals from. It’s also a chance for you to tell the place you ordered from what they did well and how they could improve. Once submitted, you won’t be able to amend your review. Lieferando.at therefore asks for all restaurant reviews to be based on genuine experience, informative, helpful and respectful. If you do want to remove a review once it has been published, you may be able to do so by contacting customer services. Your request should come from the email address which is linked to your account/that you used to make your order.

Every review and rating will be published. However, once published, we will remove a review and/or rating if it doesn't follow our code of conduct. Take a look at our "Does Lieferando.at moderate reviews?" FAQ for info.

Lieferando.at
If you want to review Lieferando.at itself, we'd like to refer you to Trustpilot.

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