Currently, the users will receive the full monthly allowance set for this budget group. We are working to change this to a proportional amount depending on the start date.
I have added users to a budget group during the month. How much allowance will they receive?
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My company is already signed up for Lieferando Pay. How do I request cards?
All eligible companies can request cards for activated employees via the `Users' tab in the admin portal. If you need assistance, please contact your account manager.
I have requested more information through the website, what now?
You will be contacted by our team within 2 business days.
Where can the card be used?
The card can be used only offline and is limited to restaurants, cafes, and other food establishments. It does not work for online payments.
What does KYC mean?
Adyen is our issuing partner for the Lieferando Pay cards and is obligated to know their clients. Payment industry regulations require Adyen to verify the identity of their clients...
What do I need to do when a user loses their card?
Please set the card status to 'Disabled' in the admin portal and order a new card.