What is Lieferando.at doing to prevent the spread of COVID-19?

What is Lieferando.at doing to prevent the spread of COVID-19?

We take the ongoing global situation related to COVID-19 very seriously. That means the safety of our customers, couriers and restaurant partners is our top priority.

We are constantly monitoring the situation across the countries where we operate, and we follow the instructions from local health authorities. Here are some of the measures we have in place at the moment:

Contactless delivery
Preventing person-to-person contact helps us improve the safety of our couriers and customers. The courier will place the delivery bag in front of your door, ring your doorbell and then wait until you pick up your order.

Online payment
To avoid unnecessary physical contact and improve your safety, we encourage you to pay online.

Staff training
Our couriers and staff members receive health and safety instructions across all countries. We provide our couriers with antibacterial hand sanitisers, locally required masks, and disinfectant sprays.

Lieferando.at also require couriers to make sure your order reaches you safely. We instruct them to place your order at your door and step away until you have picked it up, making sure your food is never unattended. We assure you that your order will never be in direct contact with the ground.

In any case, we encourage you to track your order on our website to know exactly when your food arrives so you can pick it up immediately after the doorbell rings. Lieferando.at monitors distribution and use of hygienic equipment closely to ensure there is a constant supply to our hubs and remote couriers.

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