These terms & conditions are applicable to the Lieferando x Red Bull Reshuffle – Premium Lieferando Pass campaign ("Campaign"), organised by Takeaway.com Central Core B.V., with registered office at Piet Heinkade 61, 1019 GM Amsterdam ("Just Eat Takeaway.com" or "JET").
1. General
By participating in the Campaign you ("Participant") agree to these terms and conditions.
a. The Campaign will start on 15 August 2026 at 00:00 hrs and will end on 15 August 2026 at 23:59 hrs (the "Campaign Period").
b. Participants that violate these terms & conditions will be excluded from participation in the Campaign.
2. The Campaign
a. The Campaign will take place on Lieferando ("Platform") in Austria.
b. To take part in the Campaign, Participants must enter via one of the following two routes:
Route 1 – On-Site Gamification ("Falling Sticks"):
i. Attend the Red Bull Reshuffle event at Austria Center Vienna on 15 August 2026. Please note: entry to the event requires a valid event ticket, purchased separately and independently from this Campaign. JET is not responsible for ticket availability, costs or any issues related to event access.
ii. Visit the Lieferando booth at the event and play the "Falling Sticks" game, successfully catching all sticks to qualify for the prize draw.
iii. Tick the checkbox on the tablet at the booth to confirm your entry and your acceptance of these T&Cs.
Route 2 – Place an order with promo code:
iv. Watch the Red Bull Reshuffle Livestream on Twitch on 15 August 2026. Please note: the Livestream is organised by Red Bull and is independent of this Campaign. JET is not responsible for the availability, content or any issues related to the Livestream or the Twitch platform.
v. Place a successful and completed order via lieferando.at or the Lieferando app, using the promo code REBOOT26 at checkout, with a minimum order value of €14. The code is valid for one-time use per customer only.
c. Participants will not receive a confirmation of their entry. All valid entries will automatically be included in the respective prize draw. Only winners will be contacted by Lieferando Customer Service via email in calendar weeks 34–35 (17–30 August 2026).
d. The winner will be randomly drawn from all participants who meet the eligibility criteria in Clause 3 and have successfully entered via one of the two routes described in Clause 2.b above. 1 winner will be drawn per entry route, resulting in 2 winners in total.
e. Participants are able to submit one entry per route during the Campaign Period.
f. No communication costs are charged by JET for participating in the Campaign.
g. JET reserves the right to suspend, revoke or extend the Campaign at any time and may do so in its sole discretion.
3. Participants
a. In order to participate, you need to be a resident of Austria.
b. The Campaign is not open to employees of JET, of JET's group companies, or of third parties JET engages for the execution of this Campaign, or in each case their immediate family members.
c. A minimum age of 18 years is required for participation in the Campaign.
d. JET retains the right to refuse to award the Prize in case of fraud or misuse.
4. Prizes
a. The maximum approximate value of the overall prize will be €4,880. The awarded prizes are:
i. Premium Lieferando Pass – Winner 1 (On-Site Draw): €20 daily food delivery credit, applied automatically each day via Lieferando Pay directly to the winner's Lieferando account. Valid 1 September – 31 December 2026 (122 days). Unused daily credit expires at the end of each day and does not roll over to the following day. The daily credit is accessible under "Account" → "Lieferando Pay" and is exclusively redeemable on Lieferando in Austria via the app or desktop. Maximum total value: €2,440.
ii. Premium Lieferando Pass – Winner 2 (Promo Code Draw): €20 daily food delivery credit, applied automatically each day via Lieferando Pay directly to the winner's Lieferando account. Valid 1 September – 31 December 2026 (122 days). Unused daily credit expires at the end of each day and does not roll over to the following day. The daily credit is accessible under "Account" → "Lieferando Pay" and is exclusively redeemable on Lieferando in Austria via the app or desktop. Maximum total value: €2,440.
b. Prizes cannot be exchanged for cash, credit or other goods or services. In case of refusal of the prize and/or the prize cannot be accepted, the prize will remain the property of JET. The winner is prohibited from selling their prize to any other person.
c. Prizes are personal and are not transferable.
5. Selection and contacting the winners
a. The Winners who meet the eligibility criteria in Clause 3 and have validly entered via one of the routes in Clause 2.b will be randomly selected. 1 winner per entry route will be drawn.
b. The 2 Winners will be selected and privately contacted by Lieferando Customer Service via email in calendar weeks 34–35 (17–30 August 2026).
c. Within 48 hours of selection, each winner will receive a direct email from Lieferando Customer Service with information on how to activate their Premium Lieferando Pass via Lieferando Pay.
d. Customer Service will follow up with the winner to request the necessary personal details required to set up their Lieferando account for prize activation.
e. Upon successful verification of the provided details, the winner's Lieferando account will be updated and the winner will be able to access their daily credit from 1 September 2026 onwards.
f. If a Winner does not respond, does not claim their prize or does not adequately provide all requested details within 48 hours of being notified, then the prize will be forfeited and JET will be entitled to select another winner.
g. The winner of the Campaign guarantees that the personal information provided to JET is correct, truthful and complete.
h. By entering into this Campaign, you consent to us making your surname and country available to the public if you are selected as a winner in accordance with our Privacy Policy. If you do not consent to this, you should communicate that by email to [email protected] before the closing date of the Campaign.
6. Privacy
a. JET's privacy statement (www.lieferando.at/privacy-policy) and the General Data Protection Regulation apply to the personal information shared by Participants in connection to this Campaign.
b. The personal information made available by the Participant to JET in connection to the Campaign is used to inform the Participant about the Campaign and to inform the Participant if he/she has won a prize. This data will be deleted at the end of the Campaign Period.
7. Liability
a. You acknowledge that participation in the Campaign is at your own risk.
b. JET accepts no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by an entrant as a result of participating in the Campaign or in relation to any prize.
c. JET takes great care in organising the Campaign, but the possibility that information presented regarding the Campaign is incomplete or incorrect cannot be entirely ruled out. Inaccuracies, spelling mistakes or comparable mistakes on the Campaign's website or other Campaign materials published by JET of whatever nature, cannot be held against JET or cause any obligation for JET.
d. Nothing in these Campaign terms and conditions shall exclude the liability of JET for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
e. JET and third parties engaged by JET, are not liable for failures in network, hardware or software by social media channels that cause data to be delayed or lost.
f. JET is not liable for any technical issues affecting the availability or functionality of Lieferando Pay or the Lieferando platform that may temporarily prevent the winner from accessing their daily credit. In such cases, JET will make reasonable efforts to resolve the issue but cannot guarantee uninterrupted access to the prize credit.
g. JET is not responsible for the Red Bull Reshuffle event, the Twitch Livestream, or any issues related to event access, ticket availability or Livestream availability, as these are organised and operated independently by Red Bull.
h. JET retains the right to investigate participation in the Campaign for any fraudulent activities and take any measures to end them (such as cancelling orders). JET may refuse or exclude Participants in its sole discretion, without giving a reason and without being liable for any damage of the Participant. Campaign entries earned through fraudulent activities or activities in violation of these terms and conditions will be null and void.
8. Other terms
a. JET will not change these Campaign terms and conditions during the term of the Campaign.
b. Although the Campaign may be featured on or promoted using Facebook, TikTok, Instagram, Twitter & Twitch, the Campaign is run by JET and is in no way sponsored, endorsed or administered by Facebook, TikTok, Instagram, Twitter, Twitch or Red Bull, and you agree that none of these parties are liable in any way. By participating in the Campaign, you are providing your information to JET and not to any of the aforementioned parties.
c. The law of Austria applies to these terms and conditions. Any dispute arising from this campaign or these conditions will be submitted to the competent court in Austria.
d. A winner should consult their own (tax) advisors regarding the local tax and legal consequences of winning a prize as won prizes may need to be declared to the local (tax) authorities. Any gambling taxes due in respect of this Campaign and/or any withholding tax that must be withheld from a prize are for the account of JET. Any taxes (other than gambling taxes) due in respect of this Campaign is for the account of the winner.
e. For customer service enquiries related to the Campaign, please contact the JET customer service at the following:
f. Email: [email protected]
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