Even though it’s not an everyday occurrence, it’s important to know how to report an incident when making deliveries on the Lieferando platform. We strongly encourage you to follow these steps should an incident occur and remember, our team is here to support you!
Incidents can be rare but include:
Work health and safety
Behavioural
Assault
General Criminal Behaviour
Verbal Altercations
Sexual Harassment
Sexual Assault
What should I do if I encounter an incident?
There are several steps to take if you encounter any of the above incident types:
1. Contact 133 for police or 144 for the ambulance if:
You are seriously injured
Still in danger
Believe a crime has been committed
2. When you can, contact Lieferando and notify them of the incident
Provide as much information about the incident as you can
Let Lieferando know the details of any injuries you have suffered
Your health and wellbeing is a priority for Lieferando and we are here to provide support for any kind of incident you may encounter. If you are unsure of the steps to take when an incident occurs, contact Lieferando through the chat function in the courier app.
