• Delivering with us
  • Health & Safety

    • Delivering with us

     Here you'll find everything you need to start delivering as a Lieferando independent courier. From getting started, getting paid and how to make the most of your time so you can earn on your terms. 

    Need to Upgrade Your Gear? Here's How to Order A New Kit

    25 June 2026 Delivering with us

    Last updated 26 June 2026

    Need to Upgrade Your Gear? Here's How to Order A New Kit
    Your delivery gear has been with you through rain, shine, and countless runs – and it's looking a little worn? No worries, we've got you covered!🛒 How to orderHead to the Courier Webshop and log in u...
    Your Delivery Wins, All in One Place

    07 April 2026 Delivering with us

    Last updated 08 April 2026

    Your Delivery Wins, All in One Place
    We know you give it your all on the road, so we've created a simple monthly email with your personalised delivery stats. Use these insights to improve efficiency, earn better incentives, and track you...
    Delivery codes

    27 August 2025 Delivering with us

    Last updated 28 August 2025

    Delivery codes
    To help make your deliveries more secure and to give you additional protection, we will be launching delivery codes in select zones. By validating your orders via a delivery code, handing over orders...
    Updating bank information

    Updating bank information

    To keep the funds flowing smoothly, update your banking details in the Courier Portal ahead of the scheduled pay period.Here’s How:Sign in to the Courier Portal.Navigate to Banking Info from the top-r...

    18 March 2025
    Revoked account

    Revoked account

    Your account might face a temporary hold or be restricted for various reasons. If this has happened to you, we will have informed you directly.Some of the reasons you may have been restricted include:...

    18 March 2025
    Scheduling basics

    Scheduling basics

    📅 Do I need to submit my availability to deliver?We recommend you do as we operate a closed network. You need to submit your availability in the courier app every Wednesday by midnight each week. If...

    18 March 2025
    Offer basics

    Offer basics

    Here’s a quick rundown on how offer matching works.🌐 Matching Offers:Offers are matched based on the estimated delivery time, distance, and your acceptance rate. Stay in your zone, keep a high accept...

    18 March 2025
    Getting help

    Getting help

    For assistance with a live order while on a run, use the chat function in the Courier-App.For anything else, take a look at our help centre or contact us through our new courier support form here. Our...

    18 March 2025
    Tax

    Tax

    As an independent contractor, you’re responsible for reporting all income taxes. Earnings received from your courier account are all gross payments and do not include any deductions for taxes or other...

    18 March 2025
    Age restricted items

    Age restricted items

    You may be offered the chance to deliver age-restricted items, such as alcohol. When delivering these items, you must always verify the customers’ age. đŸ€” Is the customer of age? It’s a...

    18 March 2025
    Ready, set, go! Starting your delivery run

    Ready, set, go! Starting your delivery run

    💬 Accept or Decline:You’re the boss. Accept or decline, it’s up to you. đŸȘ Picking up from partnersAfter accepting, read any notes and review the address. When you arrive, update your status. Th...

    18 March 2025
    Changing my delivery zone

    Changing my delivery zone

    When you join the Lieferando Network, you choose your delivery playground by picking preferred zones. These zones are like busy pockets in a town or city, full of restaurants, shops and customers, rea...

    18 March 2025
    App issues

    App issues

    If you’re facing any hiccups with our app, don’t worry. Here are some helpful steps you can try out:🔒 First things first, give logging out and then logging back into the app a shot.🔌 Sometimes even...

    18 March 2025
    Emergency and safety

    Emergency and safety

    Your safety is always our top priority.  If you ever find yourself in a tough spot, we’re here to support you every step of the way. đŸ†˜ How can I get help when online?Need a helping hand whi...

    18 March 2025
    Multi-collect orders

    Multi-collect orders

    We’ve got something awesome for you – Multi-Collect orders. These sweet deals give you extra chances by matching you with multiple orders in the same area. Talk about efficiency, right?🚗 When you’re...

    18 March 2025
    Why have my delivery runs disappeared?

    Why have my delivery runs disappeared?

    If you happen to check in late or miss a check-in for your run, don’t fret. After 30 minutes, our super-smart system will swoop in and give your schedule a friendly update. Just so you know, any sched...

    18 March 2025
    Thermal bags

    Thermal bags

    Ordering your free equipmentKeep orders nice and fresh. Here’s what you need to know.Don’t have equipment yet? Claim your free equipment:You can order your Lieferando courier kit (jackets, backpacks a...

    18 March 2025
    Courier pay basics

    Courier pay basics

    Understanding when you will get access to your money when delivering can be really helpful in getting the most out of your time with us. We’re here to walk you through how your earnings are calculated...

    09 January 2025
    Signing up to deliver as a Lieferando Courier

    Signing up to deliver as a Lieferando Courier

    When delivering for Lieferando, you’re the boss of your delivery journey. Make money on your terms, whenever suits you best.Who can join+18 years old, have a reliable ride What do I need✅ An (electri...

    08 January 2025

    Frequently Asked Questions

    You can contact us on [email protected].
    Delivering with Lieferando means you’ll make money for each delivery. The courier app will send you delivery ‘offers,’ which you can decide to accept or reject.
    You can order your Lieferando courier kit (jackets, backpacks and helmets) once you have started your courier sign up. We’ll send you your login details to our courier shop. There's no obligation to use Lieferando branded equipment. Feel free to use your own equipment, however, you must ensure that it meets our minimum safety requirements.
    You can submit your availability every week in order to get scheduled runs. This is to help make sure we can keep you busy with a good amount of orders. We also offer “open runs”, where you can start delivering straight away.
    Please only apply in the zone you wish to deliver in. If your preferred zone is closed, we’re not able to transfer your account.
    • To be aged +18.
    • An Apple or Android smartphone with data.
    • An e-bike or bike. An Austrian ID or passport and valid e-card.
    • A proof of work eligibility (if non-EEA citizen)
    Yes you can! If you deliver for Lieferando, you are your own boss. You can deliver for other companies, accept or decline orders and set your own hours. The flexibility is yours.