We know you give it your all on the road, so we've created a simple monthly email with your personalised delivery stats. Use these insights to improve efficiency, earn better incentives, and track your performance over the last 12 weeks.
Stats explained:
💡 Maximise your stats: Here are some best practices
Delivered orders: All the orders you successfully handed over to happy customers.
On time pickup arrivals: Measures how often you arrived at the restaurant or grocery partner on time.
On time deliveries: Deliveries that were completed within the promised time frame.
Completed deliveries: The percentage of offers accepted that were delivered.
Getting to the restaurant/grocery partner
Take note of any special accessibility instructions
Make your way safely to the partner without unnecessary delays or detours
At the restaurant/grocery partner
Once you’ve safely parked, swipe “Arrived” before getting out of your vehicle
Make your way directly to the restaurant with your insulated bag alerting staff of your arrival
If the order is not ready immediately, stay in the vicinity of the partner until the order has been prepared to avoid any food going cold
Once the order is ready and the food has been placed in your insulated bag, swipe “Collected” ensuring hot and cold items are separated
Make your way back to your vehicle without unnecessary delays or detours
Getting to the Customer
Take note of any special instructions left by the customer
Swipe “Ready to Drive” when you’re in your vehicle and commencing your journey to the customer
Make your way safely to the customer without unnecessary delays or detours
At the Customer
Ensure that you have the correct order and all items for the customer
Follow any special instructions left by the customer
Swipe 'Delivered' once you have sighted the customer and have made the delivery
