• Delivering with us
  • Health & Safety

    • Health and Safety

    Your health and safety is the upmost importance to us. This is the go to place to find out all information on how to deliver on the Lieferando network safely. From bike safety, to protective equipment and what to do in an emergency you'll find everything you need here. 

    Delivering in Hot Weather
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    25 June 2026 Health and Safety

    Last updated 26 June 2026

    Delivering in Hot Weather

    Delivering in hot weather presents some hazards to couriers. Knowing the early warning signs is essential in minimising the risk of heat related illnesses or injury.What are the risks to my health in...
    Staying Safe: Your AUVA Insurance as a Courier
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    02 April 2026 Health and Safety

    Last updated 13 April 2026

    Staying Safe: Your AUVA Insurance as a Courier

    Your safety is the top priority – whether you're on a bike, e-bike, or scooter. As a courier in the Lieferando network, you're automatically covered by AUVA insurance. Here's everything you need to kn...
    Delivering during Ramadan
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    12 February 2026 Health and Safety

    Last updated 17 March 2026

    Delivering during Ramadan

    Managing Fatigue This RamadanRecognizing FatigueFatigue isn’t just sleepiness - it can be a drop in reaction time. Pull over immediately if you experience:Drifting across lanes or missing turns.Heavy...
    Road Position and Lane Selection
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    18 March 2025 Health and Safety

    Last updated 18 March 2025

    Road Position and Lane Selection

    Efficient and safe navigation is paramount for couriers. Understanding the intricacies of Austria's cycling infrastructure is crucial for optimizing delivery routes and minimizing risks.Categorization...
    Safe use of delivery equipment: Tips for riders
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    18 March 2025 Health and Safety

    Last updated 26 March 2025

    Safe use of delivery equipment: Tips for riders

    When heading out on the road for a delivery, it’s important you have all the right gear – and use it in the correct way!Getting your thermal bags ready Thermal bags are how we ensure that our res...
    Road Safety Information
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    18 March 2025 Health and Safety

    Last updated 18 March 2025

    Road Safety Information

    To stay safe, all couriers must understand and obey road rules, ride respectfully alongside other motorists and ensure that their bike is maintained to a high standard at all times. With additional re...
    Staying Safe: Hazard Awareness for Couriers
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    18 March 2025 Health and Safety

    Last updated 18 March 2025

    Staying Safe: Hazard Awareness for Couriers

    As a courier, your work environment extends beyond just the roads. By actively identifying hazards and adapting your behavior, you can ensure a safer work experience.Proactive Hazard Identification: B...
    Delivery hazards
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    18 March 2025 Health and Safety

    Last updated 18 March 2025

    Delivery hazards

    When you arrive at the customer’s delivery address, you may on occasion encounter various health and safety hazards. These can appear insignificant, however under some conditions may put you at risk.I...
    Protecting Your Back During Deliveries
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    18 March 2025 Health and Safety

    Last updated 18 March 2025

    Protecting Your Back During Deliveries

    As a courier, you're often carrying thermal bags filled with deliveries. These bags, especially when loaded, can be heavy and pose a risk to your back if not handled correctly. Protecting your back is...
    Combatting Fatigue for Courier Cyclists
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    18 March 2025 Health and Safety

    Last updated 26 March 2025

    Combatting Fatigue for Courier Cyclists

    Before you set off on your delivery routes, take a moment to ensure you're alert, energized, and ready to navigate Austria's bike paths safely. Fatigue is a major contributor to accidents, and it's cr...
    Riding Under the Influence
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    18 March 2025 Health and Safety

    Last updated 18 March 2025

    Riding Under the Influence

    As a courier, you're a vital part of Austria's delivery network, navigating its streets daily. Your speed and efficiency are valued, but they must never compromise safety. Understanding the impact of...
    Lithium-Ion Battery Safety
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    18 March 2025 Health and Safety

    Last updated 18 March 2025

    Lithium-Ion Battery Safety

    Some ebikes contain lithium-ion batteries, which are more light-weight, energy dense and long lasting than traditional batteries. However, lithium-ion batteries are more volatile and can be considered...
    How to report an incident
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    18 March 2025 Health and Safety

    Last updated 26 March 2025

    How to report an incident

    Even though it’s not an everyday occurrence, it’s important to know how to report an incident when making deliveries on the Lieferando platform. We strongly encourage you to follow these steps should...
    10 Top Tips for Food Safety
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    18 March 2025 Health and Safety

    Last updated 26 March 2025

    10 Top Tips for Food Safety

    With ongoing public health concerns, Austrian food couriers can ensure the delivery of safe and hygienic meals to their customers by following these 10 top tips:DO use thermal bags. These are essentia...
    Adverse Weather Riding
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    18 March 2025 Health and Safety

    Last updated 26 March 2025

    Adverse Weather Riding

    Riding in wet or icy conditions requires a shift in mindset and preparation. First, visibility is crucial. Ensure you:Use front and rear lights, even in daylight.Wear bright, reflective clothing.Then,...
    Protect yourself while you ride
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    18 March 2025 Health and Safety

    Last updated 18 March 2025

    Protect yourself while you ride

    Couriers are exposed to a number of risks on the road. To help keep you safe and minimise these potential risks, we’ve compiled a list of the appropriate Personal Protective Equipment (PPE) that we re...
    Bicycle and E-Bike/Pedelec Compliance
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    18 March 2025 Health and Safety

    Last updated 01 July 2026

    Bicycle and E-Bike/Pedelec Compliance

    In Austria, specific regulations apply to both conventional bicycles and e-bikes to ensure road safety. Here is a breakdown of the requirements:Compliance requirements for conventional bicycles:Brakin...
    Pre-start safety checks
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    18 March 2025 Health and Safety

    Last updated 18 March 2025

    Pre-start safety checks

    Before starting deliveries, couriers must check their bikes or e-bikes to ensure they are safe and working correctly. This helps prevent problems during your shift.Checks for all bikes and e-bikes:Tyr...

    Frequently Asked Questions

    You can contact us on [email protected].

    Delivering with Lieferando means you’ll make money for each delivery. The courier app will send you delivery ‘offers,’ which you can decide to accept or reject.

    You can order your Lieferando courier kit (jackets, backpacks and helmets) once you have started your courier sign up. We’ll send you your login details to our courier shop. There's no obligation to use Lieferando branded equipment. Feel free to use your own equipment, however, you must ensure that it meets our minimum safety requirements.

    You can submit your availability every week in order to get scheduled runs. This is to help make sure we can keep you busy with a good amount of orders. We also offer “open runs”, where you can start delivering straight away.

    Please only apply in the zone you wish to deliver in. If your preferred zone is closed, we’re not able to transfer your account.

    • To be aged +18.
    • An Apple or Android smartphone with data.
    • An e-bike or bike. An Austrian ID or passport and valid e-card.
    • A proof of work eligibility (if non-EEA citizen)

    Yes you can! If you deliver for Lieferando, you are your own boss. You can deliver for other companies, accept or decline orders and set your own hours. The flexibility is yours.