Health and Safety

Your health and safety is the upmost importance to us. This is the go to place to find out all information on how to deliver on the Lieferando network safely. From bike safety, to protective equipment and what to do in an emergency you'll find everything you need here.

02 October 2026 Health and Safety

Last updated 19 October 2026

Free Riders Training

Free Riders TrainingWe'd like to share an invitation from the Federal Ministry for Innovation, Mobility and Infrastructure of the Republic of Austria with you. The Riders Training is a new, free cours...

25 June 2026 Health and Safety

Last updated 26 June 2026

Delivering in Hot Weather

Delivering in hot weather presents some hazards to couriers. Knowing the early warning signs is essential in minimising the risk of heat related illnesses or injury.What are the risks to my health in...

Staying Safe: Your AUVA Insurance as a Courier

02 April 2026 Health and Safety

Last updated 13 April 2026

Staying Safe: Your AUVA Insurance as a Courier

Your safety is the top priority – whether you're on a bike, e-bike, or scooter. As a courier in the Lieferando network, you're automatically covered by AUVA insurance. Here's everything you need to kn...

Delivering during Ramadan

Managing Fatigue This RamadanRecognizing FatigueFatigue isn’t just sleepiness - it can be a drop in reaction time. Pull over immediately if you experience:Drifting across lanes or missing turns.Heavy...

12 February 2026

Road Position and Lane Selection

Efficient and safe navigation is paramount for couriers. Understanding the intricacies of Austria's cycling infrastructure is crucial for optimizing delivery routes and minimizing risks.Categorization...

18 March 2025

Safe use of delivery equipment: Tips for riders

When heading out on the road for a delivery, it’s important you have all the right gear – and use it in the correct way!Getting your thermal bags ready Thermal bags are how we ensure that our res...

18 March 2025

Road Safety Information

To stay safe, all couriers must understand and obey road rules, ride respectfully alongside other motorists and ensure that their bike is maintained to a high standard at all times. With additional re...

18 March 2025

Staying Safe: Hazard Awareness for Couriers

As a courier, your work environment extends beyond just the roads. By actively identifying hazards and adapting your behavior, you can ensure a safer work experience.Proactive Hazard Identification: B...

18 March 2025

Delivery hazards

When you arrive at the customer’s delivery address, you may on occasion encounter various health and safety hazards. These can appear insignificant, however under some conditions may put you at risk.I...

18 March 2025

Protecting Your Back During Deliveries

As a courier, you're often carrying thermal bags filled with deliveries. These bags, especially when loaded, can be heavy and pose a risk to your back if not handled correctly. Protecting your back is...

18 March 2025

Combatting Fatigue for Courier Cyclists

Before you set off on your delivery routes, take a moment to ensure you're alert, energised, and ready to navigate Austria's bike paths safely. Fatigue is a major contributor to accidents, and it's cr...

18 March 2025

Riding Under the Influence

As a courier, you're a vital part of Austria's delivery network, navigating its streets daily. Your speed and efficiency are valued, but they must never compromise safety. Understanding the impact of...

18 March 2025

Lithium-Ion Battery Safety

Some ebikes contain lithium-ion batteries, which are more light-weight, energy dense and long lasting than traditional batteries. However, lithium-ion batteries are more volatile and can be considered...

18 March 2025

How to report an incident

Even though it’s not an everyday occurrence, it’s important to know how to report an incident when making deliveries on the Lieferando platform. We strongly encourage you to follow these steps should...

18 March 2025

10 Top Tips for Food Safety

With ongoing public health concerns, Austrian food couriers can ensure the delivery of safe and hygienic meals to their customers by following these 10 top tips:DO use thermal bags. These are essentia...

18 March 2025

Adverse Weather Riding

Riding in wet or icy conditions requires a shift in mindset and preparation. First, visibility is crucial. Ensure you:Use front and rear lights, even in daylight.Wear bright, reflective clothing.Then,...

18 March 2025

Protect yourself while you ride

Couriers are exposed to a number of risks on the road. To help keep you safe and minimise these potential risks, we’ve compiled a list of the appropriate Personal Protective Equipment (PPE) that we re...

18 March 2025

Bicycle and E-Bike/Pedelec Compliance

In Austria, specific regulations apply to both conventional bicycles and e-bikes to ensure road safety. Here is a breakdown of the requirements:Compliance requirements for conventional bicycles:Brakin...

18 March 2025

Pre-start safety checks

Before starting deliveries, couriers must check their bikes or e-bikes to ensure they are safe and working correctly. This helps prevent problems during your shift.Checks for all bikes and e-bikes:Tyr...

18 March 2025

Frequently Asked Questions

Need help with your registration?

You can contact us on [email protected].

How do I make money?

Delivering with Lieferando means you’ll make money for each delivery. The courier app will send you delivery ‘offers,’ which you can decide to accept or reject.

Can I use my own equipment?

You can order your Lieferando courier kit (jackets, backpacks and helmets) once you have started your courier sign up. We’ll send you your login details to our courier shop. There's no obligation to use Lieferando branded equipment. Feel free to use your own equipment, however, you must ensure that it meets our minimum safety requirements.

Do I need to submit my availability every week?

You can submit your availability every week in order to get scheduled runs. This is to help make sure we can keep you busy with a good amount of orders. We also offer “open runs”, where you can start delivering straight away.

My preferred delivery zone is closed so I applied in a different one. Can I change to my preferred zone?

Please only apply in the zone you wish to deliver in. If your preferred zone is closed, we’re not able to transfer your account.

What requirements do I need to meet to offer my delivery services in Austria?

To be aged +18.
An Apple or Android smartphone with data.
An e-bike or bike. An Austrian ID or passport and valid e-card.
A proof of work eligibility (if non-EEA citizen)

If I deliver for Lieferando, can I also deliver for other companies?

Yes you can! If you deliver for Lieferando, you are your own boss. You can deliver for other companies, accept or decline orders and set your own hours. The flexibility is yours.