Staying Safe: Your AUVA Insurance as a Courier

Your safety is the top priority – whether you're on a bike, e-bike, or scooter. As a courier in the Lieferando network, you're automatically covered by AUVA insurance. Here's everything you need to know if something happens.

What is AUVA?

AUVA (Allgemeine Unfallversicherungsanstalt) is Austria's statutory accident insurance institution.

The essentials at a glance:

• You're automatically insured when delivering on the Lieferando network

• AUVA covers your medical costs for accidents during delivery runs

• You'll receive additional benefits and support for work-related injuries

What to Do in Case of an Accident? Step by Step

If you're involved in an accident while delivering, follow these steps:

1. Safety First

🚦 Get to Safety
If possible, move yourself and your vehicle out of traffic to a safe location.

🆘 Call for Help if Seriously Injured
For severe injuries or medical emergencies, call the emergency services immediately: 144

🏥 See a Doctor or Go to Hospital
Even for seemingly minor injuries: Get medical attention as soon as possible.

💬 Inform Medical Staff
Tell the doctors that the accident happened during a delivery. This is crucial for proper billing with AUVA.

2. Report the Accident – As Soon As Possible

⏱️ Don't Delay
Report the accident to Lieferando immediately after the incident.

📱 How to Report
Use the live chat in the courier app to report the accident.

📋 Information You'll Need to Provide:

• Your full name

• Date, time, and location of the accident

• Order number OR start and end location of the delivery

• Detailed description of how the accident happened

• Nature of your injuries

• Whether you've seen a doctor

• Whether you've been instructed to take time off

Why is Reporting So Important?

🔔 Legal Obligation
Lieferando is legally required to report accidents to AUVA if:

• You're absent for more than three days, OR

• The injury is severe

✅ Your timely report ensures you receive all the AUVA accident insurance benefits you're entitled to.

Your Safety Matters to Us

You're an important part of the Lieferando network. By following these steps, you protect yourself and ensure you'll be properly taken care of in case of an emergency.

Questions? Our support team is available anytime via live chat in the app.

Stay safe out there! 🚴‍♀️